Our organization is going through a name change, and we brought on Maureen to moderate three focus groups as part of our research process. Maureen was a dream to work with. Her expertise was immediately apparent in our first meeting to discuss the project. She helped guide our research question development, advised on participant recruitment, and moderated the three focus group sessions. We were on a very tight timeline, and Maureen was able to work within our constraints and was quick to respond to any questions or changes that came up along the way. Her expert facilitation in the focus group moderation led to incredibly productive discussions, she handled some challenging participants with ease, made sure every participant was heard and engaged, and we came out with the information we needed to aid in our big decision.
I would wholeheartedly recommend Ladley & Associates for any of your consumer research needs!